Shipping rates and policy
Domestic Delivery - Shipment processing time
All orders are processed within 1 working day and delivered within 1 to 7 working days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery rates & estimates
Delivery charges for your order will be calculated and displayed at checkout
|
Destinations |
Estimated delivery lead time |
Shipping charges (HK$) |
|
Hong Kong |
Within 3 working days |
Purchase below HK$ 650 Purchase HK$ 650 or more |
|
Australia |
Within 7 working days |
Purchase below HK$ 2000 Purchase HK$ 2000 or more |
|
|
Within 7 working days |
Purchase below HK$ 2,000 Purchase between HK$ 2,000 and 2,500 Purchase HK$ 2,500 or more: |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We decline any responsibility for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
Ofildo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We only ship to the following destinations:
- Asia Pacific: Australia, New Zealand, Singapore, Malaysia, Taiwan, Hong Kong, Macau, China, South Korea, Japan
- Middle East: UAE
- Europe: EU, Russia
- Americas: Canada, USA.